Carmel Charme Resort

Genuinely everything. First off, the staff are absolutely brilliant (special shout out to Claudio) and very attentive. The hotel has incredible views down on to a lovely beach with a nice beach bar where you can enjoy the views with some drinks or food. Activities are easily arranged either at reception or via WhatsApp with the staff. The pool is very large considering the number of the rooms and therefore never feels crowded and the pool bar is great for a drink or two to break up the sun-bathing. The restaurant was great with all the food really tasty and a large selection of options. We’d read one or two negative reviews before going which suggested the restaurant menu was limited - I’m not sure what people were expecting but we stayed for 6 dinners and never ate the same main twice… lots of options and specials which changed during the time we were there. One of the other things we’d read was that the WiFi wasn’t great. Not sure if the hotel have improved it since those reviews but certainly we found zero issues. indeed, I streamed 2 live sports events over wifi with my phone whilst we were there. Finally, we’d read the staff didn’t speak anything other than Portuguese. Given you are in northern Brazil this shouldn’t be a massive surprise but we were pleasantly surprised to find a number of the reception staff spoke English. For the rest, google translate (using the excellent WiFi) works well and the staff are helpful enough to work through some bad pronunciations! overall, this delivered exactly what we wanted and more. a brilliant resort to soak up some sun and relax

The service and staff are absolutely amazing, very caring and really make an effort to provide the best customer experience.

Everything was great: room, food, ammenities, pool, beach front and weather

staff atitude